1. Scope of Returns

We support returns in the following situations:

Product damaged during shipping or has quality issues

Received goods do not match the order description

Customer is not satisfied with the product (returns are supported after opening)

  1. Opened Return Policy

Flivern LLC supports returns of opened goods, but the following conditions must be met:

The product remains largely intact, without serious human-caused damage

All accessories are complete (e.g., packaging, storage bag, instruction manual, etc.)

It does not affect resale or is acceptable as confirmed by customer service.

  1. Return Application Process

Contact customer service explaining the reason for the return

Provide the order number and relevant photos (if any)

Customer service will provide return instructions after approval

Return the goods according to the instructions

Refund or exchange will be arranged after confirmation of receipt

  1. Return Address

Please contact customer service to obtain a confirmed address before returning the goods:

1826 N PORTER LN THATCHER, AZ 85552

(⚠️ Do not return the goods directly without contacting customer service for confirmation)

  1. Refund Policy

Refunds will be processed upon receipt and inspection of the returned item.

Refunds to the original payment method typically take 5–10 business days to complete (depending on the payment method).

  1. Contact Information

For returns or assistance, please contact us:

📧 jonathan@flivern.shop / support@flivern.shop

📞 (339) 500-3276

Flivern LLC is committed to providing you with a satisfying shopping experience. We are happy to assist you with any questions you may have.